As you can imagine, since hemp, cannabis, cbd and related products are so new to the market, a lot of people really don’t understand it.  As such, we get a LOT of questions about Hemp, Hemp Extract, Cannabis, Cannabis Oil, Hemp Oil…and more! We’ve tried to answer most of the common questions here.  To make it easier to navigate, we’ve split the questions into three (3) sections.  The first section is general questions about hemp, cannabis, cannabidiol, and CBD.  The next section is for questions specifically relating to ZEN HEMP HEALTH™ Products.  And the final section is questions about ordering, shipping and related.

If you still have questions or need more information after reviewing our FAQs, you can submit a question by using the form on this page, or contact us by phone at 1-855-740-3992. PLEASE NOTE:  The quickest way to get your questions answered is by submitting the form on the right of this page.  If you would like a call back, you may request one on our Contact Us page.


Cannabis is a tall, leafy, flowering plant with stiff upright stems that originates from South and Central Asia, and grows wild in many parts of the world.  It includes three varieties including Cannabis Sativa, Cannabis Indica, and Cannabis Ruderalis.  Cannabis has been used for centuries by people for fiber (hemp), seeds, seed oils, medical treatment, recreation, and spiritual purposes.

Cannabidiol / CBD is derived from the cannabis plant and is produced from the resins extracted from the flowers of the plant that contain cannabinoids – more specifically, Cannabidiol.  CBD cannot be produced, processed or pressed from seeds, and only a trace amount may be procured from the stems, stalks and leaves (only an “incidental” amount that is produced and falls from the flowers).  Hemp and hemp derived products are naturally rich in CBD (Cannabidiol) and low in THC (<0.3%).  Zen Hemp Health™ Full Spectrum, Total Plant Complex Hemp Extract Oil is a combination of highly concentrated, full spectrum, total plant complex hemp extract and 99.9% pure CBD Isolate infused into organically produced cold-pressed hemp seed oil.  We do not sell “marijuana” or “medical marijuana.”

Cannabinoids are a class of diverse chemical compounds that act on cannabinoid receptors found in the human body that repress the release of certain neurotransmitters in the brain.  More than 100 cannabinoids have been identified in the cannabis plant.  The cannabinoids most abundant are Tetrahydrocannabinol (THC) and Cannabidiol (CBD).  Cannabinoids interact with specific receptors (CB1 and CB2) located within various parts of the central nervous system. The following are cannabinoids that have been researched the most: CBC (Cannabicromen):  CBC is know to relieve pain (analgesic), as well as reduce inflammation.  It has also been documented that it inhibits cell growth in tumors and cancer cells and promotes bone growth. CBD (Cannabidiol): CBD is a non-psychoactive cannabinoid formed from CBG.  Studies have shown that it has anti-inflammatory, anti-anxiety, and anti-nausea effects.  It can also lower high blood pressure, has pain killing properties, reduces muscle spasms and is a neuroprotective antioxidant.  CBD is a THC antagonist, meaning it counteracts (reduces) the psychoactive effects of THC. CBG (Cannabigerol): CBG is the first cannabinoid produced in the cannabis plant, and is the biogenetic precursor to all other cannabinoids.  It has shown a significant ability to counteract and prevent the formation of tumors. CBD (Cannabinol): CBD has approximately 10% of the psycho-activity of THC.  It occurs when THC is exposed to heat or light, and is known to reduce spasms. THC (Tetrahydrocannabinol): THC is the most well known cannabinoid and the most psychoactive.  It has the ability to alter behavior, mood perception, and consciousness.  It is what makes people feel “high.” THCV (Tetrahydrocannabivarin):  THCV is another psychoactive cannabinoid.  It may help with the treatment of diabetes and is being studied as an anti-obesity drug.

Endocannabinoids are naturally occurring chemicals produced within the body that have similar effects on the body than those of plant cannabinoids.

The Endocannabinoid System (endogenous cannabinoid system or ECS) is an intercellular messaging system that consists of a network of special receptors in all human cells that interact with cannabinoids produced naturally in the body (endocannabinoids), as well as cannabinoids from outside the body including plant-grown (phytocannabinoids) and synthetic. It has been identified as potentially the most important physiologic system involved in establishing and maintaining human health. Endocannabinoids and their receptors are found throughout the body: in the brain, organs, connective tissue, glands, and immune cells, and are involved in a variety of physiological processes including appetite, pain-sensation, mood, and memory.  In each tissue they are found, the endocannabinoids and their receptors perform differently, but share a common objective – to promote a state of homeostasis or internal stability and maintain a stable environment despite a changing external environment.

The difference is in how the plants are used and the amount of certain cannabinoids present in each.  Both industrial hemp and “marijuana” are types of Cannabis Sativa L.   With the passage of the 2018 Farm Bill, the term “Hemp” now refers to Cannabis Sativa L containing less than 0.3% THC, while the term “marijuana” refers to Cannabis Sativa L containing greater than 0.3% THC.  With the passage of the 2018 Farm Bill, Cannabis Sativa L with less than 0.3% THC (aka “Hemp”) is legal in all 50 states.

We source our premium, US grown hemp from cultivars in Oregon, Kentucky and California.

Use all products in accordance with the recommended use on the product packaging and information.  You should always consult your physician when beginning a new diet, exercise or supplementation program.

Use all products in accordance with the recommendations provided with the product. The serving size is going to vary depending on the individual and circumstances.  A child weighing 45 lbs will have different needs than an adult male weighing 235 lbs. In one study we reviewed, 2mg of cannabidiol (CBD) had similar effects as 200mg of cannabidiol (CBD).  Something else to consider is most studies and research being performed on CBD rich hemp extract is using an isolated form of synthetic cannabidiol.  Our CBD rich hemp extract is plant based, and includes trace amounts of other cannabidoids.  Studies have shown that CBD is more effective when used in conjunction with the other cannabinoids found naturally in hemp. Because research is still in its infancy, and serving sizes have not been identified, we recommend that you experiment.  Hemp products are considered safe, so doing your own research and experimentation in order to determine what works best for you is ideal. It should be noted however that unlike most chemicals, your body will store cannabidiol over time.  As such, after a few weeks of using CBD rich hemp extract oil, you may be able to reduce your serving amount and/or frequency and gain similar effects.  So, for the first few days have a low serving to allow the body to acclimate, then for the next few weeks have a high serving size more frequently to “dose” the body and build up a store, then finally once your body has built up a store, you can incrementally reduce the serving size and frequency while still achieving the same results.

Hemp extract and the constituents of hemp derived products are considered to be generally safe.  We have not had any complaints from any of our customers concerning their use of our products.

Hemp Extract is a whole food product, and as such, in order to comply with US regulations and FDA requirements, we are not able to make any health ‘claims’ regarding our products. We recommend you research hemp and hemp extract benefits on any third party information source that is not involved in the sale, marketing or promotion of hemp derived products.  Be aware of sites that purport to be independent, but actually participate in “Affiliate Marketing” and get paid for “reviewing” or “recommending” products through their website links, and be sure your information comes from a trusted educational source for cannabis / research. Many people around the world with varying circumstances are using our Hemp Extract products with positive results.  If you would like more information, you can review our Product Reviews.

NO!  Standard hemp oil can be found very inexpensively at the grocery store and is produced by cold-pressing the seeds of the plant.  Our nutrient rich, Full Spectrum Total Plant Complex Hemp Extract comes from the aerial parts (flowers) of plants specially cultivated for high CBD concentrations and extracted and filtered using our proprietary process.  We then blend our concentrated hemp extract with cold-pressed hemp seed oil because it is considered a nutritious food product and provides many health benefits by itself.


A 2 ounce bottle of Zen Hemp Health™ CBD Rich Hemp Extract Oil contains approximately 1,200 drops.  On average, users report consuming about 10 drops, two to three times a day, orally, as a nutritional supplement for general wellness.

The shelf life on Zen Hemp Health™ CBD Rich Hemp Extract Oil is 2-3 years from delivery.  Each bottle/package is marked with a Lot number and Expiration date. To maintain maximum possible freshness and stability, we encourage you to store your products in a cool dark place and refrigerate your oils after opening.

Each individual is unique and seeks to address different objectives through the consumption and application of Zen Hemp Health™ products.  We are not medical professionals, and due to FDA regulations, we cannot make claims about whether or not hemp extract oils and products (ours or those of others) can help with specific ailments.  We have however received overwhelmingly positive feedback from a variety of customers regarding their use of our products.  As with any health condition, we suggest that you seek guidance from your physician or healthcare practitioner as well as conduct your own research from the abundance of reputable educational sources available online to develop the most appropriate health and wellness regimen for your specific needs.

Our products do not contain the psychoactive cannabinoid THC, which is what most work-place drug tests screen for.  Also, most work-place drug tests DO NOT screen for CBD or other cannabinoids, which are present in our products, so it is very likely that Zen Hemp Health™ products will NOT SHOW UP ON A WORK-PLACE DRUG TEST, and we have never heard of anyone having it happen.  HOWEVER, all tests are different and there is no guarantee of test results after using our products.

No – you will not get “high” or “stoned” when taking Zen products.  Our products are derived from specially grown hemp plants containing less than 0.3% THC.

Hemp based products fall into a classification of whole foods, nutritional supplements and cosmetics, not pharmaceuticals.  As such, they don’t require “approval” by the Food and Drug Administration (FDA). The FDA governs the food and nutritional supplement industry by providing compulsory guidelines to manufacturers regarding the production, testing and marketing of nutritional supplements and cosmetics, with the express goal of protecting the general public.  The FDA has the authority to monitor, audit and penalize companies who do not follow their strict guidelines. All Zen Hemp Health™ products are FDA-compliant and undergo stringent testing, following FDA guidelines to ensure safety and quality.  All of our products also carry FDA compliant labels detailing product ingredients.

YES!  We are proud to be a company that not only produces the highest quality, purest, most potent CBD rich hemp extract products, but also does so in the U.S.

Zen Hemp Health - Ordering & Shipping Questions

We primarily ship via the USPS.  Occasionally we will ship using FedEx or UPS.  In some cases your package may require a signature at delivery, but generally we ship no signature required.  Your shipment will be packaged in a small brown cardboard box or carrier packaging with appropriate bubble wrap or other protection for the contents.  No company logos are used on the exterior of the packaging.  The package will be shipped from “Zen” with our mailing address.

To make a purchase, simply identify which item(s) you would like, add them to your shopping cart and checkout.  Once you complete your transaction you will receive an email confirmation.

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