Shipping Rates and Policies
Zen Hemp Health ships via USPS within the United States, including Puerto Rico, Hawaii, Alaska and other U.S. territories. International orders may carry additional shipping charges of $9.95 to $24.95 and must meet the regulations for the sale of these products into that country.
How Long Will It Take To Receive My Order?
Customers in the lower 48 United States generally receive their order within three (3) to five (5) business days. Customers in Puerto Rico, Hawaii, Alaska and other U.S. territories generally receive their orders within seven (7) to ten (10) business days. International shipments generally arrive within one (1) to two (2) weeks, but may take up to four (4) to six (6) weeks depending on the destination.
Priority / Expedited Shipping
Fedex, UPS or other priority shipping is available on a case by case basis for an additional charge. Customer will be responsible for an additional $15 expedited handling charge plus the cost of shipping depending on the method selected.
Please note, if you choose expedited shipping via a premium carrier such as FedEx or UPS, we are providing this service as a courtesy to you. We are not responsible for delays in delivery beyond our control. If your package arrives after the scheduled delivery time, we will file a claim with the carrier and refund or credit your account the amount we receive from the carrier within 3 business days of receiving it from the carrier. Each case is unique, but as a general rule, the amount of the claim is limited to the difference between the service that was paid for and the service that was provided (ie: the difference between Priority Overnight and Standard Overnight). Under no circumstance shall Zen Hemp Health be financially responsible for reimbursing, refunding or otherwise making any payment to you that exceeds the amount we receive back from the carrier.
Please contact us directly with any shipping questions.
Customers are responsible for checking their shipment for damage at the time of delivery. Claims for product damaged during shipment must be made within 24 hours of delivery/receipt.
Are there any restrictions in my state or country making your products illegal to ship to me?
Our products are 100% legal to ship in all 50 states and U.S. territories. Currently, there are over 40 countries that allow hemp based products to be marketed and sold. Contact us to verify that we can ship to your country if you have any questions.